Delete your Knipje account

Last updated: September 2026. This is a translation; if it differs from the Dutch version, the Dutch version prevails.

You can delete your Knipje account (the app and spaarknipje.nl by Hadcode) yourself at any time: in the app, on the website or by e-mail.

In the app or on the website

• Log in at spaarknipje.nl/login or open the Knipje app.
• Go to More → Settings → Delete account.
• Confirm with your password (or, if you don't have one, with your business name).

On a paid plan? We cancel it first; then your account is deleted right away.

By e-mail

Can't log in any more? E-mail [email protected] from your account's e-mail address. We delete your account within 30 days and let you know when it's done.

What we delete and what we keep

• Deleted right away: your login, your business details (name, address, logo), your cards and their images, your staff and their PINs, and your customers' names and contact details. Your customers' Wallet passes stop working.
• Kept: payments and invoices (7 years, required by law) and the stamp history without names or contact details. If you're also a partner, your commissions stay for the payout.

Collecting stamps at a business?

Then you don't have a Knipje account. Open your card (the link under your pass in Wallet) and choose “Delete card”. More in our privacy statement.