General terms

Last updated: September 2026. This is a translation; if it differs from the Dutch version, the Dutch version prevails.

Knipje is a product of Hadcode (KvK 82037477) (“Knipje”, “we”). These terms apply to everyone who uses Knipje for their business (“you”). Questions? E-mail [email protected].

1. Who these terms are for

• Knipje is meant for businesses and organisations, not for consumers.
• By creating an account you agree to these terms. Your own purchasing or other terms do not apply.
• The data processing agreement is part of these terms. Partners are also bound by the partner terms.

2. The service

Knipje is a digital stamp card: your customers keep a stamp card in Apple Wallet, Google Wallet or as a web page, and you and your staff give stamps and rewards in the Knipje app. Depending on your plan, you can also send messages to customers who agreed to receive them. We keep improving Knipje and may change features, as long as the core of the service keeps working.

3. Your account

• Make sure your business details are correct and keep your e-mail address and your staff's PINs to yourselves.
• You are responsible for what happens with your account and by your staff.
• If you notice that someone else has access to your account, let us know straight away at [email protected].

4. Free trial and plans

• You try Knipje free for 14 days with everything in Basis. If you don't choose a paid plan afterwards, you automatically continue on Gratis (up to 100 customers). You never pay unless you choose a plan yourself.
• What each plan includes and costs is shown on spaarknipje.nl and in the app. Prices exclude VAT.
• If you move to a lower plan, your card design and data are kept, but that plan's limits apply (for example the number of cards or staff).

5. Payment

• You pay in advance, monthly or yearly. You make the first payment with iDEAL; after that we collect automatically via Mollie.
• If a collection fails, we'll ask you to pay. If payment still doesn't arrive, we may switch your plan to Gratis.
• WhatsApp credits are paid in advance. They stay valid as long as your account exists and are not refunded.
• If we change our prices, we'll tell you at least 30 days in advance. The new price applies from your next billing period, and you may cancel before it takes effect.

6. Cancelling

• You can cancel your plan whenever you like, in the app under Subscription. There is no notice period.
• You keep your plan until the end of the period you already paid for; after that you continue on Gratis and the automatic collection stops. We don't refund periods already paid.
• Want your whole account deleted? E-mail us. You can export your customer data first under Settings.

7. Your customers and rewards

• You decide the promotion and the reward, and you are responsible for honouring it. Knipje is not a party between you and your customers.
• Only send messages about your own business, to customers who agreed to receive them. Knipje helps by recording consent and limiting the number of messages, but you are responsible for the content.
• Don't use Knipje for spam, deception or anything that breaks the law or the rights of others.

8. Data and privacy

You are the controller of your customers' data and Hadcode is the processor; the arrangements are in the data processing agreement. The data remains yours: you can always export it. How we handle your own data is described in our privacy statement.

9. Availability

We do our best to keep Knipje available at all times, but we can't guarantee it. Knipje may be briefly unavailable for maintenance; we announce major maintenance in advance. Cards in Apple and Google Wallet stay visible if Knipje is briefly unavailable; only stamping waits. For the Wallet apps themselves we depend on Apple and Google.

10. Intellectual property

The software, design and the Knipje brand belong to Hadcode. Your logo, texts and card design remain yours; you allow us to use them as far as needed to provide Knipje, such as on your customers' stamp cards.

11. Liability

• Our liability is limited to direct damage and to the amount you paid us for your plan in the 12 months before the damage.
• We are not liable for indirect damage, such as lost turnover, lost profit or lost data.
• These limits don't apply if the damage is caused by our intent or deliberate recklessness.
• You must report damage to us at [email protected] within 30 days of discovering it.

12. Termination by us

We may suspend or end your account if you seriously or repeatedly break these terms, for example in case of abuse or if payments stay outstanding. Except in case of abuse, we'll let you know first so you can export your customer data. After your account ends, we delete your data within 30 days, except what the law requires us to keep.

13. Changes

We may change these terms. We announce important changes by e-mail at least 30 days in advance. If you don't agree, you can cancel before the change takes effect.

14. Law and disputes

These terms and the use of Knipje are governed by Dutch law. If we can't resolve a dispute together, it will be brought before the competent court in the Netherlands.